Frequently Asked Questions
Have a question? The answer is likely found below.
If you still have questions after reading, contact us at 901-602-6372 or [email protected].
If you still have questions after reading, contact us at 901-602-6372 or [email protected].
WHAT IS AN ESCAPE ROOM?
An escape room is a live-action entertainment experience where players are locked in a room full of puzzles and clues,
and have to use their wits to uncover the mysteries of the room and escape before the 60-minute clock expires.
and have to use their wits to uncover the mysteries of the room and escape before the 60-minute clock expires.
WILL I REALLY BE LOCKED IN A ROOM?
For your peace of mind, our rooms are equipped with commercial-grade access control systems
that allow players to come and go as they please during the game by pressing a button.
However, to successfully "escape" the room, you must find the key or code that is hidden in the room.
that allow players to come and go as they please during the game by pressing a button.
However, to successfully "escape" the room, you must find the key or code that is hidden in the room.
DO I HAVE TO COMPLETE OBSTACLE COURSE-LIKE CHALLENGES?
Our puzzles are designed to test your mental agility and problem solving skills.
Some rooms may require you to climb, dip, duck or scoot in order to solve a puzzle, but no heavy sweating required.
For our Lost Pyramid room, be prepared to get a little dusty.
Some rooms may require you to climb, dip, duck or scoot in order to solve a puzzle, but no heavy sweating required.
For our Lost Pyramid room, be prepared to get a little dusty.
IS THIS LIKE A HAUNTED HOUSE?
No, we have no intention of scaring you. Though the plot itself may be a bit chilling,
we’re not trying to be a haunted house. Some rooms may feature elements such as lasers,
fog and/or other thematic elements, but no one is going to jump out and frighten you.
we’re not trying to be a haunted house. Some rooms may feature elements such as lasers,
fog and/or other thematic elements, but no one is going to jump out and frighten you.
DO I NEED PRIOR KNOWLEDGE BEFORE ENTERING THE ROOM?
No. All of our rooms can be solved using the clues found within the room.
All you need is your brain and great teamwork to solve the multitude of challenges you will encounter.
All you need is your brain and great teamwork to solve the multitude of challenges you will encounter.
IS THERE AN AGE LIMIT?
The level of difficulty ranges from puzzle to puzzle. What stumps an adult, may require a youthful imagination.
Children 5 through 14 will need a ticket to play and must be accompanied by a paying adult participant (21 and older).
Those 4 and under are free to play.
Players 15-17 will need a ticket but are allowed to play without an adult in the room,
All children ages 0-17 MUST have their parent or legal guardian sign in on their behalf, even if they are not going into the experience or present.
There's nothing scary or inappropriate in any of our rooms unless otherwise noted,
but we find that some themes may be too intense or difficult for those under age 8.
For age appropriate recommendations, feel free to give us a call!
East End Express and The Jurassic Project include some cinematic themes, intense elements and violence, so PG-13 is recommended.
Children 5 through 14 will need a ticket to play and must be accompanied by a paying adult participant (21 and older).
Those 4 and under are free to play.
Players 15-17 will need a ticket but are allowed to play without an adult in the room,
All children ages 0-17 MUST have their parent or legal guardian sign in on their behalf, even if they are not going into the experience or present.
There's nothing scary or inappropriate in any of our rooms unless otherwise noted,
but we find that some themes may be too intense or difficult for those under age 8.
For age appropriate recommendations, feel free to give us a call!
East End Express and The Jurassic Project include some cinematic themes, intense elements and violence, so PG-13 is recommended.
HOW MUCH DOES IT COST?
All of our rooms have been upgraded to private experiences,
so you'll never play with strangers no matter how many people are in your group.
The more people you bring, the more you save!
Pricing (All Private Rooms)*:
2 to 3 Players - $45.99 Per Person
4 to 5 Players - $44.99 Per Person
6 Players - $39.99 Per Person
7 Players - $37.99 Per Person
8 to 10 Players - $34.99 Per Person
* Plus Taxes and Fees
so you'll never play with strangers no matter how many people are in your group.
The more people you bring, the more you save!
Pricing (All Private Rooms)*:
2 to 3 Players - $45.99 Per Person
4 to 5 Players - $44.99 Per Person
6 Players - $39.99 Per Person
7 Players - $37.99 Per Person
8 to 10 Players - $34.99 Per Person
* Plus Taxes and Fees
DO YOU ALLOW REFUNDS?
Tickets are non-refundable.
If you need to reschedule your booking for some reason,
please give us at least 24 hours notice to do so.
We will not be able to move your booking with less than 24 hours to your booking start time.
If you need to reschedule your booking for some reason,
please give us at least 24 hours notice to do so.
We will not be able to move your booking with less than 24 hours to your booking start time.
HOW MANY CAN PLAY? CAN I ADD EXTRA PEOPLE?
Most of our games are designed for groups of up to 10, but Monsters From The Abyss cannot hold more than 8 people for safety reasons.
There will be absolutely no exceptions to this policy for the Monsters From The Abyss room.
We understand some groups are larger and want to stay together. We can accommodate this in a few of our larger experiences for up to 12 people.
Please call us to book these experiences.
We understand it's hard to get your group together! After booking, you can absolutely bring more players with you when you arrive for a total of up to 10 people in all rooms but Monsters From The Abyss (8 max). Guests can pay the remaining balance upon arrival with debit or credit. We do not accept cash.
There will be absolutely no exceptions to this policy for the Monsters From The Abyss room.
We understand some groups are larger and want to stay together. We can accommodate this in a few of our larger experiences for up to 12 people.
Please call us to book these experiences.
We understand it's hard to get your group together! After booking, you can absolutely bring more players with you when you arrive for a total of up to 10 people in all rooms but Monsters From The Abyss (8 max). Guests can pay the remaining balance upon arrival with debit or credit. We do not accept cash.
WHICH ENTRANCE SHOULD I USE? WHERE SHOULD I PARK?
For our East Memphis location, the best entrance is located down an exterior stairwell, which is covered by a red awning.
Just look for the Memphis Escape Rooms sign on the building, and follow the arrow!
Once inside the building, you'll find us straight down the hallway.
Our handicap accessible entrance is located on the backside of the building.
Please call us when you arrive for help using this entrance.
Free parking is available on the south side of the building (or behind the building if you are approaching from Poplar).
Feel free to park in any undesignated parking space. Carpooling is recommended.
For our South Main location, street parking is available along Main Street and GE Patterson.
Just look for the Memphis Escape Rooms sign on the building, and follow the arrow!
Once inside the building, you'll find us straight down the hallway.
Our handicap accessible entrance is located on the backside of the building.
Please call us when you arrive for help using this entrance.
Free parking is available on the south side of the building (or behind the building if you are approaching from Poplar).
Feel free to park in any undesignated parking space. Carpooling is recommended.
For our South Main location, street parking is available along Main Street and GE Patterson.
IS THERE A GRACE PERIOD FOR MY APPOINTMENT?
Please plan to arrive 10 minutes before your scheduled time to check-in.
We have to remain punctual for groups that come after yours.
As a rule, your 60 minutes will begin at your scheduled start time,
even if members of your group are not present.
If you arrive 10 minutes or more past your scheduled start time, you may not be allowed to join a game that is already in progress. If this occurs, we will try to move your group to a game at a later time if possible, but cannot guarantee that you will be rescheduled.
We have to remain punctual for groups that come after yours.
As a rule, your 60 minutes will begin at your scheduled start time,
even if members of your group are not present.
If you arrive 10 minutes or more past your scheduled start time, you may not be allowed to join a game that is already in progress. If this occurs, we will try to move your group to a game at a later time if possible, but cannot guarantee that you will be rescheduled.
DO YOU ACCOMMODATE LARGE GROUPS?
Absolutely! At our East Memphis location, we can accommodate team building events for up to 70 people at a time.
We offer custom start times Monday - Friday from 9:00a - 1:30p.
Parties of over 70 can also be accommodated, but will be divided into multiple start times.
Custom start times are only available for groups of 10 or more. We can take smaller groups, but the minimum for 10 must be paid.
At our South Main location, we can accommodate events for up to 40 people at a time.
We offer custom start times Monday - Friday from 9:00a - 1:30p.
Please note that any minor ages 0-17 will need their parent or legal guardian to complete the check-in process on their behalf.
We have links that are sent easily for off site check-in.
Click here to start scheduling your team building event and obtain pricing information.
We offer custom start times Monday - Friday from 9:00a - 1:30p.
Parties of over 70 can also be accommodated, but will be divided into multiple start times.
Custom start times are only available for groups of 10 or more. We can take smaller groups, but the minimum for 10 must be paid.
At our South Main location, we can accommodate events for up to 40 people at a time.
We offer custom start times Monday - Friday from 9:00a - 1:30p.
Please note that any minor ages 0-17 will need their parent or legal guardian to complete the check-in process on their behalf.
We have links that are sent easily for off site check-in.
Click here to start scheduling your team building event and obtain pricing information.
WHAT IS THE PROCEDURE FOR A TAX EXEMPT PURCHASE?
Please submit your tax exempt form to us prior to booking a room.
If you are booking a large group, please send it using our large group event request form.
Otherwise, you can e-mail the form to [email protected].
After emailing your tax exempt form, please give us a call to complete your booking over the phone.
Please do not attempt to purchase the tickets without this code as
we cannot issue refunds after a purchase has been made.
If you are booking a large group, please send it using our large group event request form.
Otherwise, you can e-mail the form to [email protected].
After emailing your tax exempt form, please give us a call to complete your booking over the phone.
Please do not attempt to purchase the tickets without this code as
we cannot issue refunds after a purchase has been made.
WILL I PLAY WITH STRANGERS? CAN I BOOK A PRIVATE EXPERIENCE?
No, you will not play with strangers.
All of our rooms are automatically private experiences,
no matter how many tickets you purchase!
All of our rooms are automatically private experiences,
no matter how many tickets you purchase!
CAN WE COMPLETE THE CHECK-IN PROCESS BEFORE WE ARRIVE?
Absolutely! In fact, we encourage it! Send it on to everyone in the group!
Please note: all those under the age of 18 MUST have their parent or legal guardian check in on their
behalf whether they are attending the experience or not. We will have to turn away those without guardian consent with no refund.
Choose a location below to complete the online check-in process.
Please note: all those under the age of 18 MUST have their parent or legal guardian check in on their
behalf whether they are attending the experience or not. We will have to turn away those without guardian consent with no refund.
Choose a location below to complete the online check-in process.
(901) 602-6372
